Privacy Policy

1. Information We Collect

We gather information to provide moving, packing, storage, and related services. Categories include:

• Information you provide: Contact details, addresses, move inventory, special instructions, testimonials, and payment data processed via PCI-compliant partners.
• Information collected automatically: Device details, IP address, pages viewed, referring URLs, and cookies that remember preferences.
• Information from third parties: Lead generation partners, public records for business verification, or credit/background checks (with consent) for commercial accounts.

2. How We Use Information

Your data helps us:

3. How We Share Information

• Service providers: Packing, storage, junk removal, IT, or payment partners bound by confidentiality agreements.
• Legal/compliance: When required by law, subpoena, or government request.
• Business transfers: In a merger or sale, provided the new entity honors this policy.
• With your consent: Testimonials, partner referrals, or optional services you request.

4. Your Privacy Choices

• Access & correction: Request a copy of your data or corrections by emailing privacy@stlouisbestmoving.com.
• Marketing preferences: Opt out of promotional emails via unsubscribe links; reply STOP to SMS marketing. Operational messages will still be sent.
• Cookies: Adjust browser settings to control cookies. Some features may not function without them.
• Deletion: Request deletion of non-essential data. We may retain information required for legal, accounting, or operational purposes.

5. Data Security

We employ administrative, technical, and physical safeguards including encryption, restricted access, secure facilities, and team training. No method of transmission is completely secure; notify us immediately if you suspect unauthorized use.

6. Data Retention

We retain personal information for as long as necessary to provide services, comply with laws, resolve disputes, and enforce agreements. Typical retention:

• Service history and billing records: seven years to satisfy accounting and insurance requirements.
• Claims documentation: five years or longer if litigation is pending.
• Marketing preferences: until you opt out or the campaign ends.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information. If you believe a child provided data, contact us so we can delete it promptly.

8. State-Specific Rights

If you reside in a state with enhanced privacy laws (such as California, Colorado, Connecticut, Utah, or Virginia), you may have additional rights regarding access, deletion, portability, or opting out of targeted advertising. Submit requests to privacy@stlouisbestmoving.com. We will verify your identity before fulfilling requests.

9. Third-Party Links

Our website may link to third-party sites (reviews, partners, financing, etc.). We are not responsible for their privacy practices; review their policies before providing personal information.

10. Changes to This Policy

We may update this policy to reflect business changes or legal requirements. We will post revisions with an updated effective date and, when significant, send additional notice (email, banner, or quote updates).

11. Contact Us

Questions? Reach out to our privacy team using the contact methods at the top of this page. We reply to most inquiries within two business days.